HTML Code on my website stopped working

  • Resolved fabian383

    (@fabian383)


    1 year, 11 months ago

    Since updating the plugin the custom HTML code (a custom graph) is not working anymore on my site.

    – It works on other wordpress sites that I have without this plugin installed.
    – It works when deactivating this plugin

    What can I do so this plugin does not mess with my custom html graph?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    1 year, 11 months ago

    Hello @fabian383,

    We apologize for the delay in our response and any inconvenience this has caused. Could you please inform us how you added the HTML code? Additionally, what does the HTML code look like? At the moment, we still don’t have enough information to understand the issue.

    For now, you can try regenerating Elementor Data & CSS in the Elementor -> Tools menu and clearing the cache on your site if any. Caches can retain old data, preventing updates from displaying correctly.

    Screenshot-2024-05-17-at-11-34-05

    We’ll await your further updates.

    Thank You

    Thread Starter fabian383

    (@fabian383)

    1 year, 11 months ago

    The HTML was added with Elementor by adding a custom html section.
    Then adding our html code there.

    The HTML itself shows a growth graph for our clients and should no have anything to do with Jeg Elemenor Kit.


    After updating all our plugins the custom html stopped working and the graph isn’t showing anymore. No errors in the inspector window though. We tried clearing cache many times.

    We disabled every plugin one by one to find which one causes the issue.
    After we found the conflict with Jeg Elementor Kit we tried for one full day to change the html code. We added things like a noConflict functions, but it was impossible to get it working again.
    We aso tried to disable all Elements in the Jeg Elemenor Kit, but the issue remained.

    Our html works again if we disable the Jeg Kit plugin and it works on two other wordpress websites that do not have Jeg Kit installed.

    The only solution we found is using the Plugin “WP Rollback” and downgrading Jeg Elementor Kit to an older version. We randomly picked Version 2.6.4 and now the HTML works again like it always has.

    • This reply was modified 1 year, 11 months ago by fabian383.
    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    1 year, 11 months ago

    Hello @fabian383,

    Previously, we reviewed our changes back from the current version to version 2.6.4, but we didn’t see any changes that would cause this issue, at least that’s what we think. Could you try upgrading Jeg Elementor Kit version by version until the issue recurs? This way, we can pinpoint from which version onwards the issue occurs. You can always download each Jeg Elementor Kit version from the link below.

    https://wordpress.org/plugins/jeg-elementor-kit/advanced/

    Also, if you consider the HTML code to be private, you can send it via email to the addresses below. This way, we can see the structure of the HTML you created and better understand the issue.

    fauzan@jegstudio.com
    fauzanjegstudio@gmail.com

    We’ll await your further updates.

    Thank You

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    1 year, 9 months ago

    Hello @fabian383,

    How are you? We hope you are doing well.

    Have you managed to resolve this issue?

    We want to inform you that, since there has been no conversation on this topic for a while, we will mark it as resolved.

    If you encounter any other issues, please don’t hesitate to create a new topic.

    Thank You

Viewing 4 replies - 1 through 4 (of 4 total)

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