Task , backup_db is not responding.

  • Resolved gabaozin

    (@gabaozin)


    1 year, 9 months ago

    Hi,

    chat gpt recomended your plugin as a way to send the backups to Onedrive.

    I have established connection, tried to send just the database, but I keep getting this error message:
    Task , backup_db is not responding.

    Can you help?

    Thanks,

    Gabriel

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    1 year, 9 months ago

    Hello Gabriel @gabaozin

    In our experience, a backup stuck/timeout/not responding issue is usually caused by a low PHP time limit on your server.

    It is recommended that you adjust WPvivid settings as suggested in this doc to increase the backup task success rate.

    If the issue persists after that, would you provide us with a copy of the backup log so we could check and suggest further?

    All the best,

    WPvivid Support Team

    Thread Starter gabaozin

    (@gabaozin)

    1 year, 9 months ago

    It worked. Thank you so much!

    I was doing the backup, it’s late at night, I had just scheduled daily backups, so I thought I could turn off the computer, that it would continue in the background.

    20 minutes later I turned the computer on again and there’s nothing related to the backup I was doing. It does not appear on the backup list, including if I click to scan.

    It would keep backing up for a couple of hours before finishing. But there was no present activity.

    EDIT: I just found out that the files were deleted on Onedrive.

    Do we need to keep the window open, leave the computer on at night for it to work for manual backups?

    What about the scheduled ones?

    Thanks,

    Gabriel

    • This reply was modified 1 year, 9 months ago by gabaozin.
    Plugin Support nicholas2019

    (@nicholas2019)

    1 year, 9 months ago

    Hello,

    For manual backups, please keep the window open and avoid closing or refreshing it until the process completes. Scheduled backups don’t require this step.

    Kind regards.

    Plugin Support nicholas2019

    (@nicholas2019)

    1 year, 9 months ago

    Hello,

    Since we haven’t received any response from you, we will proceed to mark the thread as resolved. However, please don’t hesitate to reach out to us if you require any further assistance.

    Have a nice day.

Viewing 4 replies - 1 through 4 (of 4 total)

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