Hey there, @kreativ3! Thanks for contacting us. I’m happy to help you.
To confirm, you mean this plugin, right?
Please note that this forum is exclusive to WooCoomerce core.
Have you purchased the plugin via our marketplace?
If you did, to ensure that we can assist you further, could you please create a new ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support
Have a wonderful day!
Hi @carolm29,
I already did that a few days ago, but I think I didn’t get any response… At least I didn’t get anything on my email.
Thank you!
Hi @kreativ3,
Kindly let me know the ticket number so I can look into this for you! If you didn’t get a ticket number, can you please try submitting a request again and look for a ticket number?
Thanks!
-OP
Hi there 👋 ,
We haven’t heard from you in a while, so I trust you’ve been able to get in touch with Addify’s support team. I’m going to mark this as resolved now. Feel free to start a new thread if you have any more questions regarding our WooCommerce core plugin.
All the best,
Omar
