Tracking links not wokring

  • Resolved emeshto

    (@emeshto)


    1 year, 11 months ago

    Hi!

    I recently installed your plugin to send out shipping email notifications to customers. I am using Printful. The email is automatically sent out once Printful indicates that the item has been shipped. However, when I click on the tracking link button, it doesn’t take me to the tracking page.

    Could you please point me to the right documentation on what I need to do to make the button and tracking link work?

    Many thanks for your help!

    Em

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    1 year, 11 months ago

    Hi @emeshto,

    Could you please share a screenshot of the email where the tracking link is not working? This will help us understand the issue better and provide you with the appropriate solution.

    Best Regards,
    Gaurav

    Thread Starter emeshto

    (@emeshto)

    1 year, 11 months ago

    Hi @gaurav1092!

    Thank you for the prompt response. Sharing the screenshot below:
    https://prnt.sc/EpYiWbkJfM8q

    Thank you for your assistance!

    Plugin Author gaurav1092

    (@gaurav1092)

    1 year, 11 months ago

    How do you add tracking to the orders?

    Thread Starter emeshto

    (@emeshto)

    1 year, 11 months ago

    The tracking was updated automatically by Printful. Once Printful indicated that the product had been shipped out, it triggered the email to be sent out to the customer.



    Plugin Author gaurav1092

    (@gaurav1092)

    1 year, 11 months ago

    Hi @emeshto,

    Thank you for the update.

    We have an integration with Printful in the Advanced Shipment Tracking Pro plugin. To fix the tracking link issue, you will need to upgrade to the PRO version of the plugin.

    If you have any other questions or need further assistance, please let us know.

    Best regards,
    Gaurav

    to0ts

    (@to0ts)

    1 year, 10 months ago

    Hello !

    It was working with free version before. Is now the paid version mandatory ?

    Thanks,

    Plugin Author gaurav1092

    (@gaurav1092)

    1 year, 10 months ago

    Hi @to0ts,

    Printful doesn’t pass the tracking provider name in the API, so the tracking link isn’t set into the tracking number. In the AST PRO version, we grab tracking details from the order notes, which ensures the tracking information is properly included.

    Thanks,
    Gaurav

    to0ts

    (@to0ts)

    1 year, 10 months ago

    All right, but it was working before, and now, it’s not working anymore since last update.

Viewing 8 replies - 1 through 8 (of 8 total)

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