Captcha doesn’t work after update

  • Resolved bkvia

    (@bkvia)


    1 year, 9 months ago

    Hello,
    we saw that there has been an update some hours ago. Since than sending forms on all of our 10 websites isn’t possible and there is a note before the “send”-button which says something with “captcha”. We rolled back all our websites and the whole websites haven’t been working anymore, so we deactivated your plugin. Now everything works fine but of course we start getting spam by now. Will there be another update soon, so we can use your plugin again. I am sorry that I am not able to send you a URL with the problem as all of our websites have to be online and the forms have to work for our business.

    Thank you in advande and best regards
    Benny

Viewing 8 replies - 1 through 8 (of 8 total)
  • Jordi

    (@kukat)

    1 year, 9 months ago

    I was going to open the same ticket. The captcha does not work after the last update. It may be related to the latest Woocommerce update as well. Just the 2 updates were made 20 hours ago 😀

    Thread Starter bkvia

    (@bkvia)

    1 year, 9 months ago

    Thank you for your reply. We don’t have WooCommerce installed so I think it’s a general WordPress error it causes.

    Plugin Author Forge12 Interactive GmbH

    (@forge12)

    1 year, 9 months ago

    Hello @jordi, Hello @bkvia,

    can you tell me what error message you receive? Are you on the newest Version 2.0.2? Which extension (Avada, CF7, WordPress Comment…) caused the error?

    Can you also check the debug.log for any errors related to our plugin? I’ve recently checked the plugin with a clean WordPress installation and cf7 only. Maybe the error is related to any other plugin you have installed.

    Please also check that you use the current version (2.0.2) of the plugin, which already has some bug fixes.

    Can you also tell me what PHP Version you are using?

    As soon as we can reproduce the error we will fix it 🙂

    Best Regards,
    Marc

    Jordi

    (@kukat)

    1 year, 9 months ago

    In my case it is an error that customers have reported. The Captcha to access his account does not work. We have PHP 8.2 and updated versions of this plugin, Woocommerce and WordPress to their latest version.

    • This reply was modified 1 year, 9 months ago by Jordi.
    Plugin Author Forge12 Interactive GmbH

    (@forge12)

    1 year, 9 months ago

    Hello @kukat

    thanks for the Information. Unfortunately, I’ve not been able to reproduce the error with Version 2.0.3 of the plugin. Would it be possible to get a duplicator version of your website which we can install on our development environment to check if that issue persists?

    Best Regards,
    Marc

    Jordi

    (@kukat)

    1 year, 9 months ago

    I think now is working, on version 2.0.3!

    Ohhhh… after the update I lost my custom “black list” words

    And now the predefined settings option from before is no longer there :(. “High”, “Medium” and “Minimum” Security predefined settings…).

    • This reply was modified 1 year, 9 months ago by Jordi.
    Plugin Author Forge12 Interactive GmbH

    (@forge12)

    1 year, 9 months ago

    Hello @jordi,

    Thanks for your feedback – I apologize for the bug with the blacklist. We will investigate this issue. Best settings for the moment are:

    • Enable Captcha Protection using Honeypot
    • Enable Javascript-Protection
    • Enable Browser-Protection
    • Enable & Load the Blacklist

    Best Regards
    Marc

    Plugin Author Forge12 Interactive GmbH

    (@forge12)

    1 year, 9 months ago

    I guess this issue is solved now. If you need further assistance, do not hesitate to contact us again.

    Best Regards,
    Marc

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Captcha doesn’t work after update’ is closed to new replies.