Hi @robgdcsltd,
Thanks for reaching out!
Most of the Log Types are only available for the Pro version. For example, for each form submission using the Pro version, it will be created an Entry log. However, WPForms Lite does not have the entries feature.
With this, I recommend not selecting specific log types in order to activate all the log fields. When an issue submitting the form happens, a log should be created.
In case you’d like to have email logs from your site, to know when a form was submitted, I’d recommend the WP Mail Logging plugin.
About the issue, please know that problems with form submission often result from a conflict between the cached site and the anti-spam protection feature in WPForms. I recommend taking a look at our guide on troubleshooting cache settings.
To fix this kind of issue, there are some options:
1) Set a site cache lifespan of around 45 hours should be sufficient to avoid submission errors. For this, you could check the settings in your caching plugin. Or you could reach out to your host to check if they’re using a caching solution from the server side.
2) You can change the cache lifetime of the WPForms form token, and for this, please check out this article in the WPForms developer docs. Please note that this requires editing your website’s code, and is recommended for developers.
3) You can disable the anti-spam protection feature in your forms. If this works for you, you can use one of our other anti-spam options available on WPForms.
I hope this helps!
Hi @robgdcsltd,
We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.
Thanks!
