Backup failed

  • Resolved Rich Edge

    (@rich-edge)


    1 year, 10 months ago

    My backup failed at 95%. The debug code was BMI-adOhnxCG-88954

    Please can you help.

    Thanks. Rich

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Efe Dinler

    (@efedinler1)

    1 year, 10 months ago

    Hi @rich-edge ,

    Thank you for reaching out!

    I see that the backup you created is 549 MB’s, whereas the allocated space on your site is 576 MB’s, which is preventing the backup to be saved on your site’s server. For a smooth process, I recommend you to have at least 1.2 GB’s of free space available, and then try again.

    Let me know how it goes!

    Thread Starter Rich Edge

    (@rich-edge)

    1 year, 10 months ago

    Thanks.

    I am with Ionos and it states 1 am using 1.3 GB of 100GB webspace.

    Is this a setting that needs to be increased in WordPress?

    Cheers

    Rich

    Plugin Author iClyde

    (@iclyde)

    1 year, 10 months ago

    Hi @rich-edge

    Your debug code, tells me that the backup was canceled by Apache Web Server.
    It was most likely caused by KeepAliveTimeout and Timeout directives in Apache configuration.

    We have an alternate backup method, that can bypass this limitation.
    Simply, follow the below steps, there are also other things you can improve.

    Please follow these steps:

    1. Go to the “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save the “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that works for you 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    1 year, 9 months ago

    Hey @rich-edge ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)

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