Seems like your site URL has changed since you connected to Rank Math

  • Resolved Dan

    (@dtrim)


    1 year, 10 months ago

    I keep seeing this message:

    ‘Seems like your site URL has changed since you connected to Rank Math. Click here to reconnect.’

    I have changed from staging where I didn’t see the message to live where I’m now noticing it.

    When I do click the ‘Click here to reconnect’ link and successfully re-activate, I’m taken back to the previous admin page and the message is still there.

    Is it not working because there’s something wrong with my site or is it broken UX on RankMath’s side?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rank Math Support

    (@rankmathsupport)

    1 year, 10 months ago

    Hello @dtrim,
     
    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
     
    Please head over to WordPress Dashboard > Settings > General and make sure there are no mismatches in the WordPress URL and Site URL in those options. Once done, please try disconnecting and reconnecting your Rank Math account to see if this resolves your issue.
     
    For more details on this issue, you can check this URL: https://rankmath.com/kb/problems-while-connecting-account/ 
     
    Let us know how it goes. Looking forward to helping you.
     
    Thank you.

    Thread Starter Dan

    (@dtrim)

    1 year, 10 months ago

    If I disconnect and then reconnect, won’t I lose all of my settings: redirects, etc?

    Plugin Support Rank Math Support

    (@rankmathsupport)

    1 year, 10 months ago

    Hello @dtrim,
     
    You can safely disconnect and reconnect your Rank Math account from WP Dashboard > Rank Math > Dashboard > Help, and in this process, you’ll not lose any of your settings as they are saved on your database. 
     
    Hope that helps and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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