Donation Errors – Intent and

  • Resolved soaracademyandtutoring

    (@soaracademyandtutoring)


    2 years ago

    Hello,

    I am having the following errors whenever I try to run a donation through the GiveWP plugin and I have been unable to locate any support to correct this issue.

    Error: There was an issue with your donation transaction. Please check your payment method or contact your card issuer for assistance. If the issue persists, try a different payment method or contact the site administrators.

    Error: Unhandled payment intent status:

    As far as I can tell, Stripe is set up properly. Can you please tell me how to fix this or what the issue might be?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    2 years ago

    Hi, @soaracademyandtutoring.

    I’m glad you reached out. I can certainly help you.

    Every time a donation is made on your site – or attempted, GiveWP creates a new entry on the logs section on the dashboard that gives us further information on what is happening. Can you send me logs for when you try to make a donation and get the errors below? You can find the logs under Donations > Tools > Logs.

    Looking forward to helping you get to the bottom of this!

    Plugin Support Matheus Martins

    (@matheusfd)

    1 year, 11 months ago

    Hi there.

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

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