Table!Error with no explanation (image included)

  • Resolved hardhat760

    (@hardhat760)


    2 years ago

    My wpdatatables has suddenly stopped working with spreadsheets.

    When uploading any spreadsheet (even sheets that I’ve previously successfully uploaded into a table), I get the following error message

    There was an error while trying to save the table!error

    There’s no further description of the error, and it shows an image of my website.

    Here’s the screenshot:

    View post on imgur.com

    This error happens when I try to link the table to an Excel file.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter hardhat760

    (@hardhat760)

    2 years ago

    To add onto this:

    Any WordPress page with a wpdatatables shortcode on it cannot be edited on the back-end. When I click “Edit” the page, I get a 404 Not Found error on the page. The table still appears on the front-end, but the page cannot be edited on the back-end (404 Error).

    This only happens on pages with wpdatatables code.

    Plugin Author wpDataTables

    (@wpdatatables)

    2 years ago

    ​Hello,

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets.

    I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    We are unable to reproduce that issue and so far, you are the only user who has an issue like that.

    If we understood, the Table on the front End Page seems to be loading OK and you can see the Table load in the back-end preview in WP-Admin;

    but when you try to edit the Page in your Page Builder/editor, it is throwing that error 404 there?

    This could be a conflict, maybe something from a Theme or another Plugin could be having a conflict with the functionality of our Plugin, to cause that error;

    or it could be a bad security setting on the Hosting server’s end, or the firewall, or a Security Plugin setting which is causing this.

    Can you please check if it might be a conflict with these steps?

    Change the theme and see if the issue is resolved.

     If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).

     If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. 

    Once it does reoccur, you will have found the plugin causing the issue.

    Let me know if you isolate a conflict with these steps.

    If that does not help, can you reach out to the Hosting Support and have them check is there any security setting that could be blocking this functionality;

    or firewall/ or a Security Plugin?

    If none of that helps, we will need to take a more detailed look, but for that, please open a ticket on our main Support platform here,

     and one of our Agents will respond as quickly as possible.

    If you don’t have a licence (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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