Hi @yanou,
Thank you for reaching us about this issue. Can you please try opening WordPress.com on another page and see if it loads properly for you and if you can log in to your account there? If this doesn’t work, can you please try clearing your browser’s cache and cookies, or trying on another browser or incognito?
Please, let us know!
Thanks!
-OP
Thread Starter
Yanou
(@yanou)
Sorry
Still not working via Woocommerce page or the web site plugin
Hi @yanou,
Thanks for getting back to us. Let’s work together to get this sorted out. A blank page can often be caused by a few different things, so I’ll need a bit more information to help diagnose the issue accurately. Please deactivate all other plugins except for WooCommerce and Google Listings and Ads, then try again. If it works, reactivate the other plugins one by one to identify if there’s a conflict.
If the issue persists, could you please provide the following details?
- Are you seeing any error messages in your browser’s console when the blank page appears? You can check this by right-clicking on the page, selecting ‘Inspect’, and then clicking on the ‘Console’ tab.
- Could you check your server error logs for any relevant errors that occurred at the time you tried to access the plugin page?
- Please share with us the System Status Report which you can find via
WooCommerce > Status > Get system report > Copy for support. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
We’re waiting for your reply and looking forward to helping you further.
Hi there 👋 ,
We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.
Thanks!
-OP
