Merchant Center account suspended, website needs improvement.

Resolved ozkantas
(@ozkantas)

2 years ago

assistance with account suspension; The website or online store needs improvement. Review not approved. It restricts the visibility of all products within Türkiye. It is very difficult to fix the issue of my account being suspended due to policy violation: Website needs to be improved with the following breakdown Make sure your website meets the following conditions Your website must have a domain name that matches the uploaded domain name. There should be no broken links on your website. There should be no placeholder images or text on your website. Product details and categories must match those in your product data. Your website should not contain general information and should not be missing important information about the products. I checked and followed Google suggestions on improving the website but to no avail. I have taken every step to improve the website as stated in Google’s guidelines and still the same error persists. I even asked Google for detailed information on the subject, but there was no joy. Does anyone have experience with this or encountered a similar problem? I would be very grateful if you can provide any solution to the problem. Because I think this will be my 4th review request. I want to make sure of everything before sending any further review requests. My website https://elektrikcisin.com was built via woocommerce for wordpress. Thanks in advance.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

carolm29 (woo-hc)
(@carolm29)

2 years ago

Hey there, @ozkantas! Thanks for contacting us.

I understand this is a frustrating situation, but this is something on the Google side of things, so they are the ones who can really help you with this. I understand you already reached out to them, but it is really out of our control.

Have you checked this guide?

Please let us know if there’s anything else we can help you with.

Have a wonderful day!

Thread Starter ozkantas
(@ozkantas)

1 year, 12 months ago

Ok. I want to tell you about a completely different problem of mine. Could you help me with this?

Apart from the shopping ads issue, I also have a problem with free listings. Even explaining the problem is a bit difficult.

First of all, our products naturally start to be published in the Google shopping tab every day. The starting time is generally around 9-10 in the morning. Suddenly all our products are ranking perfectly successful in Google shopping results. Additionally, I shared the photos with you, in some searches Google shows almost only our products.

But after a few hours, boom… all our products are taken off the air. Our name does not appear in the seller list. until the morning hours of the next day. So we can only be on the air for 1-2 hours every day.

I don’t think it has anything to do with our account being suspended. because we have been experiencing this problem since the first days of our site. We were experiencing this problem even when there was no account suspension for the first year. I know that Google Listing Ads regularly sends our product data to Google. I wonder if it could be because the sent data conflicts. Since I have no technical knowledge, I cannot make much sense of it.

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Plugin Support omarfpg a11n
(@omarfpg)

1 year, 12 months ago

Hi @ozkantas,

That’s a really strange thing to happen. However, as my colleague said, that resides on the side of Google, not WooCommerce, so we advise you to reach out to them for support.

If you have any questions for us at WooCommerce we’d be happy to assist you!

Best of luck!
-OP

Viewing 3 replies - 1 through 3 (of 3 total)

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