No plugin update email

  • Resolved Andrew

    (@mcnealwebservices)


    2 years, 1 month ago

    I’m having an issue with wordfence free edition that I can’t figure out. I run 5 websites all using WordPress.org. I run free wordfence on all of them. I get an email telling me when I have plugin updates except for one site. I’ve went as far as opening the settings on one site that works and making sure the non working site has the same settings. I removed wordfence and deleted all the settings and reinstalled. Still not receiving an email for plugin updates. https://weaverssanitation.com is the site having an issue. This site is hosted by a different company than the rest. Not sure if that’s the issue or not. Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    2 years, 1 month ago

    Hi @mcnealwebservices, thanks for describing your issue.

    It sounds very much like the server or software the site hosted with a different provider uses is failing to send your emails as it’s easily isolated from the other 4 that are working.

    Emails come from your site and not our servers so always check the following:

    • The emails (they come from wordpress@yoursitename.com) might be sent to junk mail folders by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
    • This isn’t like regular emails you send and receive, but rather server alert messages. Usually, a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
    • If you have a third party plugin for sending emails with another service, like Gmail, it could be stopping these alerts from going out. Reaching out to the plugin author for support can help.

    Once you’re 100% sure they’re not being junked or that postfix/sendmail isn’t stuck, I would certainly see if you’re able to send a test email from Wordfence > Tools > Diagnostics > Other Tests > Send a Test Email…

    If you can’t, your hosting provider may need to help you troubleshoot the issue.

    Thanks,
    Peter.

Viewing 1 replies (of 1 total)

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