Messages stopped being receaved

  • Resolved bikegarage

    (@bikegarage)


    2 years, 4 months ago

    Contact form messages not being received, no recent updates or changes to website/plugin.

    Tested and some messages received but seem to take around an hour to appear if they do appear.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • raytan12

    (@raytan12)

    2 years, 3 months ago

    If you have not done anything to the website (also no plugin auto-updates), then it could be your server issue (if you are not using any SMTP providers to send emails). Try contacting your hosting support and have them test your server email function.

    Plugin Support Ralden Souza

    (@rsouzaam)

    2 years, 3 months ago

    Hi @bikegarage,

    Thanks for reaching out!

    To solve issues receiving notification emails, please follow the steps in this guide: Troubleshooting Form Notification Emails.

    For what you described, please be sure that the Optimize Email Sending option is toggled to the OFF position.

    I hope this helps!

    Plugin Support Shawon Chowdhury

    (@shawon001)

    2 years, 3 months ago

    Hi @bikegarage,

    <span style=”color: rgb(50, 55, 60); font-family: "Open Sans", sans-serif; font-size: 14.4px; white-space-collapse: collapse;”>We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.</span>

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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