• Resolved rvmclaughlin

    (@rvmclaughlin)


    I am trying to utilize the new form builder but when I do, it is stuck on the spinning circle Preparing your form design. I have deactivated all my plugins looking for conflicts, I think I have tried everything to try to solve this but cannot find a solution. The classic form will work. It is just the new builder.
    Thanks

    Site info:

    WordPress Environment
    
    Home URL: https://otga.org
    Site URL: https://otga.org
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    Permalink Structure: /%postname%/
    Show on Front: page
    Page on Front: Home (#1238)
    Page for Posts: Blog (#2485)
    Table Prefix Length: wpOTGA_
    Table Prefix Length: 7
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment
    
    Hosting Provider: DBH: localhost, SRV: otga.org
    TLS Connection: Connection uses TLS 1.3
    TLS Connection: Probably Okay
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    PHP Max Upload Size: 256 MB
    cURL Version: 8.2.1, OpenSSL/3.1.1
    SUHOSIN Installed: –
    MySQL Version: 5.7.44
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ GiveWP Configuration
    
    GiveWP Version: 3.4.0
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Updates: All Database Migrations Completed.
    Database Tables: ✔ wpOTGA_give_donors✔ wpOTGA_give_donormeta✔ wpOTGA_give_comments✔ wpOTGA_give_commentmeta✔ wpOTGA_give_sessions✔ wpOTGA_give_formmeta✔ wpOTGA_give_sequential_ordering✔ wpOTGA_give_donationmeta✔ wpOTGA_give_revenue✔ wpOTGA_give_migrations✔ wpOTGA_give_log
    GiveWP Cache: Enabled
    GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
    Upgraded From: 3.4.0
    Test Mode: Disabled
    Currency Code: USD
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: https://otga.org/donation-confirmation/
    Failure Page: https://otga.org/donation-failed/
    Donation History Page: https://otga.org/donor-dashboard/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: PayPal Donations
    Default Payment Gateway: PayPal Donations
    PayPal IPN Notifications: N/A
    Donor Email Access: Enabled
    Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins
    
    Advanced Classifieds and Directory Pro: by PluginsWare – 3.0.0
    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1
    Google Drive Embedder Premium: by WP Glogin Team – 5.2.3
    Login for Google Apps: by WPGlogin Team – 3.4.5
    MemberPress MailChimp 3.0: by Caseproof, LLC – 1.2.5
    MemberPress Plus: by Caseproof, LLC – 1.11.24
    Members: by MemberPress – 3.2.9
    Participants Database: by Roland Barker, xnau webdesign – 2.5.6
    Participants Database Custom Templates: by Roland Barker, xnau webdesign – 2.4.1
    Participants Database HTML5 Form Elements: by Roland Barker, xnau webdesign – 1.8.4
    PDB Record Delete Switch: by –
    Score Keeper Plugin: by Rachelle McLaughlin – 0.1
    Security Optimizer: by SiteGround – 1.4.10
    Speed Optimizer: by SiteGround – 7.4.6
    Thrive Architect: by Thrive Themes – 3.28
    Thrive Automator: by Thrive Themes – 1.18
    Thrive Leads: by Thrive Themes – 3.26
    Thrive Ovation: by Thrive Themes – 3.26
    Thrive Product Manager: by Thrive Themes – 1.18
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.23.16
    xnau Plugin Updates: by Roland Barker, xnau webdesign – 1.5.1 Inactive Plugins
    
    WooCommerce: by Automattic – 8.5.2
    WooCommerce Shipping & Tax: by WooCommerce – 2.4.2
    WooPayments: by Automattic – 7.1.0 Theme
    
    Name: Child Thrive Theme
    Version: 1.0
    Author URL:
    Child Theme: Yes
    Parent Theme Name: Thrive Theme Builder
    Parent Theme Version: 3.26
    Parent Theme Author URL:
Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @rvmclaughlin.

    Glad you reached out.

    We’ve seen similar issues on different sites but we could never replicate this issue elsewhere. We’d love to dig deeper to find out what is wrong.

    Can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, your system info, etc. and we will happily help you.

    I’m marking it as resolved here, and when a fix is provided, I’ll update this post.

Viewing 1 replies (of 1 total)

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