New Form Builder not working

  • Resolved rvmclaughlin

    (@rvmclaughlin)


    2 years, 3 months ago

    I am trying to utilize the new form builder but when I do, it is stuck on the spinning circle Preparing your form design. I have deactivated all my plugins looking for conflicts, I think I have tried everything to try to solve this but cannot find a solution. The classic form will work. It is just the new builder.
    Thanks

    Site info:

    WordPress Environment

Home URL: https://otga.org
Site URL: https://otga.org
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#1238)
Page for Posts: Blog (#2485)
Table Prefix Length: wpOTGA_
Table Prefix Length: 7
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment

Hosting Provider: DBH: localhost, SRV: otga.org
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TLS Connection: Probably Okay
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PHP Version: 7.4.33
PHP Post Max Size: 256 MB
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PHP Max Upload Size: 256 MB
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Remote Get: ✔ GiveWP Configuration

GiveWP Version: 3.4.0
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Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ✔ wpOTGA_give_donors✔ wpOTGA_give_donormeta✔ wpOTGA_give_comments✔ wpOTGA_give_commentmeta✔ wpOTGA_give_sessions✔ wpOTGA_give_formmeta✔ wpOTGA_give_sequential_ordering✔ wpOTGA_give_donationmeta✔ wpOTGA_give_revenue✔ wpOTGA_give_migrations✔ wpOTGA_give_log
GiveWP Cache: Enabled
GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
Upgraded From: 3.4.0
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://otga.org/donation-confirmation/
Failure Page: https://otga.org/donation-failed/
Donation History Page: https://otga.org/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: PayPal Donations
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Donor Email Access: Enabled
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Participants Database: by Roland Barker, xnau webdesign – 2.5.6
Participants Database Custom Templates: by Roland Barker, xnau webdesign – 2.4.1
Participants Database HTML5 Form Elements: by Roland Barker, xnau webdesign – 1.8.4
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Score Keeper Plugin: by Rachelle McLaughlin – 0.1
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Version: 1.0
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Child Theme: Yes
Parent Theme Name: Thrive Theme Builder
Parent Theme Version: 3.26
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Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    2 years, 2 months ago

    Hi, @rvmclaughlin.

    Glad you reached out.

    We’ve seen similar issues on different sites but we could never replicate this issue elsewhere. We’d love to dig deeper to find out what is wrong.

    Can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, your system info, etc. and we will happily help you.

    I’m marking it as resolved here, and when a fix is provided, I’ll update this post.

Viewing 1 replies (of 1 total)

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