Hi @purecar06
At first, thank you for choosing our plugin and service.
To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.
Once we have this information, we’ll be better equipped to identify the issue and provide a solution.
Kind Regards
Hi,
Thank you for your response, and sorry for the delay in my response, your message arrived in my spam.
My problem concerns the “before after” module, and occurs on mobile (tested with Huawei P30Pro). the symptom is that it is impossible to drag the separation bar which is used for the comparison. This bar remains fixed and in the center of the image. So we have a “before” half on the left and an “after” half on the right.
As said in my first message, the page address is https://www.purecar.fr. (you will find the two containers in question at the bottom of the photo gallery).
I can’t send you a screenshot unfortunately.
Thanks for your help.
Hi @purecar06
Sorry for the late reply we have been on holidays
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – royalelementoraddons@gmail.com as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from wordpress.org
Kind Regards
