exporting meta values for orders

  • Resolved geomtrax

    (@geomtrax)


    2 years, 2 months ago

    I recently updated my plugin and new orders are now missing the meta data values from my Export

    I using the Advance Export plugin which shows my meta data prior to update but new orders it only shows my variation

    can you help on how to reliably export my order data

    Also its not showing in the Order email as well

    • This topic was modified 2 years, 2 months ago by geomtrax.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Dina S.

    (@themehighsupport)

    2 years, 2 months ago

    Hi,

    Please note that we are saving the Extra Product Options data as order item meta data. You can retrieve the value using the below function.
    wc_get_order_item_meta($item_id, $field_name, true);

    Thank you!

    Thread Starter geomtrax

    (@geomtrax)

    2 years, 2 months ago

    Thanks for your reply, I haven’t tried the code, however I can’t find it in the database (wpo2_woocommerce_order_itemmeta) as before, also when I edit and change order status eg from processing to hold the product options data disappears.

    I tthink there is a bug here or some compatibility issues with my site

    Dina S.

    (@themehighsupport)

    2 years, 2 months ago

    Hi,

    Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Dina S.

    (@themehighsupport)

    2 years, 1 month ago

    Since we haven’t heard back from you, we believe that your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

    Thread Starter geomtrax

    (@geomtrax)

    2 years, 1 month ago

    yes I saw the plugin update a few weeks ago, however I suspect I have orders without the meta fields. but I have a workaround.

    thanks

    Dina S.

    (@themehighsupport)

    2 years ago

    Thank you for letting us know.

Viewing 6 replies - 1 through 6 (of 6 total)

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  • 6 replies
  • 2 participants
  • Last reply from: Dina S.
  • Last activity: 2 years ago
  • Status: resolved