Donate with paypal broken

  • Resolved forautism

    (@forautism)


    2 years, 3 months ago

    Whenever I try and donate on 4utism.com with paypal, it brings up a page that says “This organization’s page is broken”. I thought it was a paypal issue, contacted their technical support, but no, they said it was GIVEWP’s issue:
    “This is an issue caused by product misconfiguration. From your description, we understand that this was setup through WordPress, please kindly work with WordPress to pass the business value properly to associate the button with your account.”

    Please help me fix

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    2 years, 3 months ago

    Hi, @forautism.

    Glad you wrote in. I can help here.

    From our experience, the “This organization’s page is broken” error has a few possible causes.

    1. The PayPal account is not active to receive payments. If you have followed these instructions to connect the PayPal Donations payment gateway to PayPal, then usually a message to this effect will be displayed at Donations > Settings > Payment Gateways > PayPal > PayPal Donations (tab). If you would, please navigate to that page and take a screenshot and send it over.
    2. The PayPal account is set up to receive payments, but not “donations.” If this is the case, then you can change the PayPal Transaction Type to Standard Transaction in Donations -> Settings -> Payment Gateways -> Paypal -> Paypal Donations as shown in this screenshot:
      Screenshot-2023-10-10-at-4-38-00-PM.png
      Note: be sure to scroll down and click “Save Changes” after making that change.
    3. Something went awry during the process of connecting the PayPal Donations payment gateway to your PayPal account. In this case, disconnecting and reconnecting usually resolve the issue. Be sure to connect using the primary PayPal account login email address and password. Connecting with a “user” on the PayPal account that isn’t the account owner will not work.

    Sometimes there’s actually an account issue that requires contacting PayPal in order to resolve it. However, let’s make sure we eliminate any of the other possible causes by attempting the items above first.

Viewing 1 replies (of 1 total)

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