Hi @sandrasch123,
Can you try installing the WP Debugging plugin, then visit the dashboard and check if there are any errors in the debug log? (You can open the debug log in the admin bar after installing the WP debugging plugin).
Please post any errors here.
Kind regards,
Hessel de Jong
After I installed the WP Debugging Plugin, it collided with an other Plugin and I had have some problems to repair it. I am a little amateur 🙁
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I see a database limitation on the key length in the logs. We’ve recently created a patch for such setups, which you can find here:
https://github.com/Burst-Statistics/burst/tree/varchar-to-text
To install, deactivate the current plugin, then download the zip file from GitHub (green button), and install it by clicking ‘plugins’, ‘add new’, ‘upload’, then select the zip.
This patch will also be included in the next release.
Hello, I followed the instructions but it still doesn’t work. 🙁
@sandrasch123 I currently see two Burst plugins active. Can you deactivate the original one? Otherwise the second one won’t load, as the same code is already active.
Hello. Sorry – my mistake. When I activate the “new” Plugin, the old one is activate automaticly.
I fixed the mistake and now it is only the “new” plugin active. But the problem is not solved. I take request with my provider and it is no problem from the server.
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Hi @sandrasch123,
There is not a problem with the server, but there is a limit set by your hosting provider. The allowed key length for your SQL database is not big enough changing this value should fix the issue.
We will also look into ways of keeping the key length under 1000, but this will take some time to be addressed if possible.
Kind regards,
Hessel
