Error Installing License – 500 error

  • Resolved Philiwily

    (@philiwily)


    2 years, 2 months ago

    Since Wordfence 7.11 was released and I started getting a notice to “Resume Installation” by adding a license key, I haven’t been able to successfully install my free license key on one of my sites. I have 3 sites total, all of them running on the same server. Two of them I was able to install the license key without issue. On the third one, I receive a “Error Installing License” error. I tried manually adding the license, automatically adding it, double-checked the license key, and made sure that it was a fresh key (created within the last 24 hours and not previously used).

    When I check the Network logs in Chrome inspector, I see a 500 error: “There has been a critical error on this website.”

    When I check the console logs, I see “Registration error message: null” on wfonboarding.1704213472.js?ver=7.11.1:5.

    Aside from there console logs showing up when trying to add the license key, I don’t see any other errors while using my website.

    I also tried disabling all other plugins and then added the license key, but that didn’t work either.

    Does anyone know what might be the issue here?

Viewing 5 replies - 1 through 5 (of 5 total)
  • emran4005

    (@emran4005)

    2 years, 2 months ago

    I also facing the same issue when installing on a staging/subdomain site.

    Plugin Support wfmark

    (@wfmark)

    2 years, 2 months ago

    Hi @philiwily, thank you for reaching out.

    You may just need to deactivate and activate the plugin again from WordPress > Plugins > Installed Plugins, or may need to perform a clean Wordfence installation. You can import/export settings first, making sure to keep the key you’re provided with safe in the mean time, if there are any non-default settings you don’t want to lose.

    The instructions for removal using the Wordfence Assistant, or manually (including database table names) are here: https://www.wordfence.com/help/advanced/remove-or-reset/

    If that does work, please can you please send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,

    Mark.

    Plugin Support wfmark

    (@wfmark)

    2 years, 2 months ago

    Hi @emran4005,

    As per the forum guidelines below, please open your own topic (if the above reply does not work for you), and we would be glad to assist you:

    “Unless users have the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme, and configurations, then the odds are the solution for one user will not be the same for another. For this reason, we recommend people start their own topics.”

    Thanks,

    Mark.

    Thread Starter Philiwily

    (@philiwily)

    2 years, 2 months ago

    Thanks @wfmark. I tried these steps:

    • Deactivated/reactivated Wordfence
    • Deleted / reinstalled Wordfence (I preserved the data tables)

    That didn’t fix it for me. In the diagnostic tool I noticed that Wordfence Config is failing – both Basic Config writing and Serialized config writing.

    I emailed my diagnostic report to wftest@wordfence.com.

    Thread Starter Philiwily

    (@philiwily)

    2 years, 2 months ago

    I ended up fixing the issue by deleting Wordfence, including all data tables, then reinstalling a fresh copy.

Viewing 5 replies - 1 through 5 (of 5 total)

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