• Resolved sinispid

    (@sinispid)


    Hey, I am unable to restore a WordPress backup using BackupBliss and here is my Debug Code: BMI-gYQ3iwQ9-52595,

    Please gently help me with the mortal problem.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Efe Dinler

    (@efedinler1)

    Hi @sinispid,

    Your issue is caused by modified PHP CLI. You can resolve the issue by disabling the checking step within our plugin configuration.

    Please follow these steps on the site where you experienced this error:

    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    Once you do that, try to run your migration process using the same URL or file.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter sinispid

    (@sinispid)

    Hi,

    I appreciate your response. Unfortunately this did not work neither with the stored file nor with the link. Here is my debug Code provided by the plugin: BMI-AOoa2s3J-94335

    Best regards

    Plugin Author iClyde

    (@iclyde)

    Hi @sinispid

    Our plugin initializes WordPress instance separately in this mode and if it encounter any errors it fails, we didn’t expect any errors in clean WordPress instance, but if core files are modified it fails, in this case seems like your WordPress files contain malicious code.

    One or more (one was detected by our plugin), file(s) on your site is infected and does not seem to be original WordPress core file.

    Mentioned file(s):

    /web/htdocs/www.fimar.eu/home/wp-includes/block-supports/layout.php

    The best solution you can do is to remove all wp-admin and wp-includes directories and put latest WP files there https://wordpress.org/latest.zip

    You may also want to replace other files in root directory such as wp-login.php etc.

    Once you resolve the issue our plugin should work properly, currently the virus file creates error that prevents our plugin from initializing WordPress.

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hello @sinispid ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

    Thread Starter sinispid

    (@sinispid)

    Hello MixHa,

    Yes actually i have resolved the problem reinstalling my WordPress and my backup is working perfectly. So i started to use your plugin in all my website and i’m suggesting it to everyone continuously. I do appreciate your support.

    Best Regards

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Backup restoring’ is closed to new replies.