User cant reconnect after being kicked

  • Resolved netgremlin

    (@netgremlin)


    2 years, 2 months ago

    Hi I kicked my users off my server because I switched to Paid Memberships Pro (I used to just manually invite users to Discord).

    If a new Member tries to connect it seems to work (after a few tries sometimes) and applies the correct Role, however when one of my old users who I kicked off tries to reconnect, it doesnt seem to be able to connect.

    It goes through the Authorization screen, but then the community just never shows up for them.

    https://pasteboard.co/ePwhCQlwoJar.png

    i can see this in the members section on my site so it seems to be working that end, but even if I RUN API it still wont work.

    Any idea why?

    Is a user blocked for a while after being kicked or something?

    Cheers

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Younes

    (@vanbom)

    2 years, 2 months ago

    Hello,
    It’s possible that there might be a cache or authorization issue affecting the reconnection for users who were previously kicked off.

    Ask your users to clear their Discord cache.
    Instruct your users to revoke the authorization for your application on their Discord account settings and then try reconnecting.

    Plugin Support Younes

    (@vanbom)

    2 years, 2 months ago

    Just checking in to see if you were able to resolve the Discord connection issue with the suggested steps. If the problem persists or if you’ve resolved it, please let us know.

Viewing 2 replies - 1 through 2 (of 2 total)

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