WooPayments Conflicting

  • Resolved bitsandcookies

    (@bitsandcookies)


    2 years, 5 months ago

    Hello peeps!

    I have a site with DIVI and WooCommerce installed. After installing and activating WooPayments version 7.0.0, It messes up the drop-down menu at Appearance > Widgets by hiding it on the right side. See pictur below

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  • Zee

    (@doublezed2)

    2 years, 5 months ago

    Hello bitsandcookies

    Thank you for contacting WooCommerce support.

    I understand you’re experiencing an issue with the drop-down menu at Appearance > Widgets disappearing on the right side after activating WooPayments version 7.0.0 on your site using the DIVI theme and WooCommerce.

    To aid us in troubleshooting, could you please deactivate the WooPayments plugin and then capture a screenshot showing the correct display of the drop-down menu?

    Additionally, it would be very helpful if you could provide the System Status Report (SSR). You can obtain this by navigating to WooCommerce > Status on your admin dashboard. Once there, select “Get system report” and then “Copy for support”. Once you have this information, please paste the report in your response here.

    With the screenshot and the system report in hand, we will be in a much stronger position to investigate and understand what might be causing this issue on your site.

    We appreciate your cooperation and are here to help you resolve this as smoothly as possible. 🙂

    Have a great day!

Viewing 1 replies (of 1 total)

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