Items in stock but order coming through as Back Order
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Had several customers saying that at the time of ordering, there was X amount in stock but once the order went through, it showed as backorder. Unsure whether that’s a cache issue, but one customer in particular explained that the item they ordered showed a stock level of 90 at the time of ordering!
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Hi @dennycy
The issue you’re describing sounds like it could be related to caching, but it could also be due to a delay in the system’s inventory update.
From my experience, this could be resolved by clearing the website and WooCommerce cache and increasing the hold stock duration.
Direct link: https://ibb.co/jG5MLNK
To clear WooCommerce cache, head over to WooCommerce → Status → Tools, and do the following:
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Clear customer sessions – Clear
- Product lookup tables – Regenerate
- Regenerate the product attributes lookup table – Regenerate
Additionally, to help with managing product inventory, we have a fantastic extension called WooCommerce Stock Manager that can provide a more detailed view of your inventory. This extension allows you to manage stock, set stock status, set backorders, set stock, set price, and set weight for each product and variation.
Let us know how that goes. Looking forward to helping you.
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