Email Notifications

Dear @chloesamways,

Thank you for the topic.

I am sorry for the problem you are experiencing.

Please provide us with the following information for further investigation of your case.

1. The link, where the given survey is located.
2. The plugin version you are using.
3. The PHP version you are using.

Looking forward to your response.

Thank you.

Dear @chloesamways,

Thank you for your response and the info.

We checked and noticed that the email was normally sent to us.

See the screenshot below:

The email must have been sent to the admin as well. So, please check it out.

By the way, I would recommend you install an SMTP plugin and check the case again.
You can try the following one:

As you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.

Commercial products are not supported in these forums.

Thank you.