Plugin Support
MixHa
(@mixha)
Hello @katieambrose ,
It could be that your root WordPress directory is not writable.
Our plugin couldn’t create directory where files from your backup would be extracted, then placed in proper paths due to insufficient permissions.
Please adjust your WordPress root directory permissions for proper directory owner and group, set the permissions to 755.
Use chown and chmod command, you can contact your hosting provider if you’re not familiar with these commands (you can also share this message with them, it should be clear for technician).
Let me know if that resolves your issue 🙂
Thank you!
Plugin Support
MixHa
(@mixha)
Hello @katieambrose ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
Hi, unfortunately this isn’t resolved I am still having issues with this. I called godaddy support and ask them to reset my root directory permissions and set the permissions to 755 however the back up still will not upload.
Plugin Author
iClyde
(@iclyde)
Hi @katieambrose
The issue may be caused by to low value of “precision” option in your php.ini configuration.
Overall I never seen such issue, and I am not sure if it’s related to upload (at the end I doubt that it’s related) but for example it returned amount of free space in the debug code in scientific notation which most likely conflicts with our conversion functions that expect the value to be numeric only without scientific notation such as E+14: 1.3709366997811E+14
I recommend you to upload the backup manually via File Manager plugin or FTP. When you upload it via third party methods, restoration should give us more details of what’s wrong or what works properly.
Let me know if that helps you resolve the issue 🙂
Thank you!
