Alerts generated even when no update is required (EUM – Object Cache Pro)

Resolved savethefrogs
(@savethefrogs)

2 years, 4 months ago

Hi!
Why is EUM sending out alerts twice daily even though no update is required? Twice per day for over a week, I have received this same email:

WordPress site: https://femperium.com/
The following plugins were successfully updated:
* SUCCESS: (from version to 1.20.2) – https://objectcache.pro

Thanks! — The Easy Updates Manager team

UPDATE LOG ==========

Updating plugin:
Downloading update from https://objectcache.pro/plugin/redis-cache-pro-1.20.2.zip?token=e43b8c1...
Unpacking the update…
Installing the latest version…
Removing the old version of the plugin…
Plugin updated successfully.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Anthonius Alfred Andreas
(@anthoniusalfred)

2 years, 4 months ago

Hi,

Apologise for the delay,

Basically, updates notification email is sent when automatic updates for a plugin has taken place and is complete. Could you please look at the Update Logs tab/list to see whether the plugin you mentioned is recorded in the update logs list for over than once daily?

Thanks
Anthon

Thread Starter savethefrogs
(@savethefrogs)

2 years, 4 months ago

Hi Anton,

Here are the relevant screenshots:

https://www.dropbox.com/scl/fi/f54kvdhjmdavcij1l1nlb/Screenshot-2023-11-19-at-7.43.26-AM.jpg?rlkey=937tmu77xo2mapha8jkufb9tp&dl=0

https://www.dropbox.com/scl/fi/2fkg3ysxed7qews1tb6of/Screenshot-2023-11-19-at-7.43.20-AM.jpg?rlkey=9olc90hqrvnwpvqhghivls6ty&dl=0

https://www.dropbox.com/scl/fi/c1grrujl0twdj7p1nmyjw/Screenshot-2023-11-19-at-7.42.59-AM.jpg?rlkey=22jsgc9iqebqz42rxeujsolw1&dl=0

https://www.dropbox.com/scl/fi/zoosiqymfzllnqbssysxb/Screenshot-2023-11-19-at-7.42.33-AM.jpg?rlkey=xmj8tfn7ue3aljb8s6p5yaqwr&dl=0

What do you suggest? Thanks!

Anthonius Alfred Andreas
(@anthoniusalfred)

2 years, 4 months ago

Hi,

Thank you for providing us with the screenshots. I think the cause of the issue is that the Object Cache plugin is sending a wrong version of the installed Object Cache plugin to its updates server, I can’t be precise of the issue, but it’s worth contacting the plugin support and reporting about this. In the meantime, you can stop receiving email notification for all your plugins by turning off the auto-updates notification emails for plugins

Actually it may prevent you from getting an auto-update notification email for all plugins, but anyway, I’ve also passed this on to the development team so that they can discuss about having a setting/option to stop receiving an email per plugin.

Thanks
Anthon

Viewing 3 replies - 1 through 3 (of 3 total)

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