Website shut down after install and activate

  • Resolved mintedweb

    (@mintedweb)


    2 years, 4 months ago

    The website shut down after installing and activating plugin. What should I do? It has the newest wordpress installed.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Jarno Vos

    (@jarnovos)

    2 years, 4 months ago

    Hi @mintedweb,

    It looks like there was a missing or corrupted file.

    Could you download a fresh copy of the plugin, and re-install it on the website in question?

    I would expect this to resolve the issue, but let me know if that doesn’t appear to be the case.

    Kind regards, Jarno

    Thread Starter mintedweb

    (@mintedweb)

    2 years, 4 months ago

    But I downloaded and installed it just 12 hrs ago. Has it been updated?

    Plugin Contributor Jarno Vos

    (@jarnovos)

    2 years, 4 months ago

    Hi @mintedweb,

    There’s no update, but possibly something went wrong when you downloaded plugin, whereby a file got corrupted; and caused an error when you tried activating the plugin.

    Therefore I recommend obtaining a fresh/new version of the Complianz plugin (so that it doesn’t contain a corrupted file this time), and re-installing that on the website.

    Kind regards, Jarno

Viewing 3 replies - 1 through 3 (of 3 total)

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