Fatal Error using PayPal Donations

  • Resolved argusnet

    (@argusnet)


    2 years, 6 months ago

    I see many threads about fatal errors with PayPal and I don’t know if this is the same. I received the following error when trying to submit a donation. The strange part is if I am logged in to WP, my transactions will go through. When I am not logged in, I get the following error.

    Fatal error: Uncaught Give\PaymentGateways\PayPalCommerce\Exceptions\PayPalOrderIdException: PayPal order id is missing. in /home/customer/www/agbfd.org/public_html/wp-content/plugins/give/src/PaymentGateways/Actions/RegisterPaymentGateways.php:152 Stack trace: #0 /home/customer/www/agbfd.org/public_html/wp-includes/class-wp-hook.php(326): Give\PaymentGateways\Actions\RegisterPaymentGateways->Give\PaymentGateways\Actions\{closure}(Array) #1 /home/customer/www/agbfd.org/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #2 /home/customer/www/agbfd.org/public_html/wp-content/plugins/give/src/LegacyPaymentGateways/Adapters/LegacyPaymentGatewayAdapter.php(154): apply_filters(‘givewp_create_p…’, Array, Object(Give\Donations\Models\Donation)) #3 /home/customer/www/agbfd.org/public_html/wp-content/plugins/give/src/Framework/LegacyPaymentGateways/Adapters/LegacyPaymentGatewayRegisterAdapter.php(43): Give\LegacyPaymentGateways\Adapters\LegacyPaymentGatewayAdapter->handleBeforeGateway(Array, Object(Give in /home/customer/www/agbfd.org/public_html/wp-content/plugins/give/src/PaymentGateways/Actions/RegisterPaymentGateways.php on line 152

    There has been a critical error on this website.

    The page I need help with: [log in to see the link]

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  • Plugin Support Matheus Martins

    (@matheusfd)

    2 years, 6 months ago

    Hi there.

    Glad you reached out. I can explain what you are seeing here.

    You’ve uncovered an issue that we are investigating here: https://feedback.givewp.com/bug-reports/p/paypal-order-id-missing-error-should-not-prevent-donations-using-paypal-donation. You can use the link to check in for updates, and I’ve also linked your ticket internally, so when the issue is resolved we can reach back out to update you.

    This particular error has been a bit of a white whale for our teams, in part because it is generated by PayPal, and in part because we are unable to reliably replicate it. The PayPal order id is sent as a part of the response to the call to PayPal, so it’s sent by PayPal itself. We’ve made repeated efforts to reach out to PayPal to get more information from their side, but they haven’t responded to those attempts thus far. With this being the case, it leaves us unable to troubleshoot, because it become an issue they need to correct from their side of things. We never like to send our users to other support folks, but in this case we are left with very little information and an inability to replicate the problem in a way that will lead us to a fix.

    That doesn’t mean we are ignoring this issue! Our teams are continuing our investigation in an attempt to make that necessary forward progress. At the moment, our best recommendation is for PayPal Donations users who are experiencing this error to switch to PayPal Standard. This error isn’t present there, and PayPal Standard is a great option for non-profits. We also highly recommend Stripe as an alternative gateway whenever possible.

    I know this was quite a bit of unhappy information to share, and I wish that weren’t the case. My goal is to make online donations as successful and seamless as possible for you, so please let me know if you have any questions about this, I’m happy to help as much as I possibly can. If you’d like more information or a walkthrough for the workarounds I mentioned, I’m happy to field any questions you have about those as well.

Viewing 1 replies (of 1 total)

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