Latest update breaks astra theme

  • Resolved Anonymous User 21060144

    (@anonymized-21060144)


    2 years, 4 months ago

    your latest update (today) breaks wp astra woocommerce shopping catalog pages. removes add to cart and descriptions. please resolve. Rolling back the update resolves the issue.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter Anonymous User 21060144

    (@anonymized-21060144)

    2 years, 4 months ago

    The response time after an incorrect update is very slow.

    Thread Starter Anonymous User 21060144

    (@anonymized-21060144)

    2 years, 4 months ago

    You would think that the support forum would be monitored first after an update.

    Plugin Support Pial

    (@iapial)

    2 years, 4 months ago

    Hello there @cdebrwser & @willbode
    Hope you are doing well.

    Extremely sorry for the delayed response. You will be glad to know that we have found and fixed issue. Please download this DEV version of our plugin and upload and activate this from here : https://d.pr/f/wx9VVG and it will solve your issue.

    Note: Please Regenerate the asset after update the Dev version
    To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://d.pr/i/FuLkYy

    I have also created a video just for you on how to do that please check here: https://d.pr/v/OZMjrV​

    Hope it helps.
    Please let me know how it goes.
    Looking forward to your response.
    Thank you

    Thread Starter Anonymous User 21060144

    (@anonymized-21060144)

    2 years, 4 months ago

    Thank you, is this update the same as version 5.8.15 ? if so,.. the update does not solve the issue.

    Thread Starter Anonymous User 21060144

    (@anonymized-21060144)

    2 years, 4 months ago

    Some more information. We use the standard WP ASTRA woocommerce layout. Your plugin seems to adjust those settings and removing the product description and add to cart button on category pages. Adjusting the astra settings does not help. Your plugin overrides the ASTRA settings. Regenerating assets does not help. Latest version tested is: 5.8.15,… rolling back to .13 resolves the issue. AstraVersion: 4.4.1

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    2 years, 4 months ago

    Hello @cdebrwser,

    Thank you for reaching out and providing additional information regarding the issue you’re experiencing with our plugin. We apologize for any inconvenience this may have caused.

    We tried to reproduce the issue but it seems to be working fine on our end. To assist you further, we would appreciate it if you could provide us with more details about your setup and the specific steps you’re taking to reproduce the issue. This will help us better understand your situation and work on a solution.

    If you can share any specific steps, configuration settings, or any other relevant details, it would be extremely helpful. If you’re comfortable with it, you can also contact us here for more personalized assistance. We’re here to help you resolve the issue and ensure that our plugin works seamlessly with your Astra theme.

    Thank you for your patience, and we look forward to assisting you further.

    Best regards,

    Thread Starter Anonymous User 21060144

    (@anonymized-21060144)

    2 years, 4 months ago

    Thank you, the problem still exists on our side. I have activated a ticket.

    Thread Starter Anonymous User 21060144

    (@anonymized-21060144)

    2 years, 4 months ago

    The plugin hides class=”astra-shop-summary-wrap” please investigate 🙂

    Thread Starter Anonymous User 21060144

    (@anonymized-21060144)

    2 years, 4 months ago

    The problem has not been solved. With the holidays approaching, we choose another plugin to meet our needs. Best wishes for the future. This tickcet may be closed.

    Plugin Support Pial

    (@iapial)

    2 years, 4 months ago

    Hello there @cdebrwser,

    Hope you are doing well. You will be glad to know that we have fixed the issues. Please Update to our Latest version of Essential Addons v5.8.16 and your issues will be solved.

    Note: Please Regenerate the asset after update the Latest version
    To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://d.pr/i/FuLkYy

    Hope it helps.
    Please let me know how it goes.
    Looking forward to your response.
    Thank you

    • This reply was modified 2 years, 4 months ago by Pial.
    Thread Starter Anonymous User 21060144

    (@anonymized-21060144)

    2 years, 4 months ago

    Same problem, The plugin hides (removes) class=”astra-shop-summary-wrap” (astra native shop page wrapper) from shopping pages.

    Thread Starter Anonymous User 21060144

    (@anonymized-21060144)

    2 years, 4 months ago

    is this bug confirmed yet?

    Plugin Support Pial

    (@iapial)

    2 years, 4 months ago

    Hello there @cdebrwser,

    Hope you are doing well.

    You have already reached out to us directly and we already replied and we have requested some additional information. Please kindly check your inbox and continue the conversation there.

    Hope you understand
    Thanks for your patience

Viewing 13 replies - 1 through 13 (of 13 total)

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