Refusing to sync

  • Resolved robswain92

    (@robswain92)


    2 years, 5 months ago

    Hi,

    I’m having problems with my Square WooCommerce plugin where it simply refuses to sync. Here’s this message I get from the error log:

    ( [0] => Square\Models\Error Object ( [category:Square\Models\Error:private] => INVALID_REQUEST_ERROR [code:Square\Models\Error:private] => VALUE_TOO_LONG [detail:Square\Models\Error:private] => Field must not be greater than 4096 length [field:Square\Models\Error:private] => batches[6].objects[0].item_data.description ) ) 10-27-2023 @ 15:03:16 – Failed step cycle: update_matched_products (13.22s) – [VALUE_TOO_LONG] Field must not be greater than 4096 length 10-27-2023 @ 15:03:16 – [VALUE_TOO_LONG] Field must not be greater than 4096 length 10-27-2023 @ 15:03:35 – Request Request method: uri: listLocations user-agent: WooCommerce-Square/4.3.0 (WooCommerce/8.2.1; WordPress/6.3.2)

    Has anyone else experience similar? It has been working (mostly) fine up until today.

    Thanks,
    Rob

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  • Plugin Support Shameem – a11n

    (@shameemreza)

    2 years, 5 months ago

    Hello @robswain92

    From the error log you’ve shared, it looks like the issue is related to the length of the product description. The error message VALUE_TOO_LONG suggests that the description field of one or more of your products is exceeding the maximum length of 4096 characters.

    To resolve this issue, please check the descriptions of your products and ensure none of them exceed this limit. Once you’ve made the necessary changes, try to sync again.

    If you continue to experience issues, please don’t hesitate to get back to us. We’re here to help.

Viewing 1 replies (of 1 total)

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