Google Tag Manager = conflict with CookieYes

Resolved rapaport
(@rapaport)

2 years, 5 months ago
When adding code

<!– Start Google Tag Manager –>
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({‘gtm.start’:
            new Date().getTime(),event:’gtm.js’});var f=d.getElementsByTagName(s)[0],
        j=d.createElement(s),dl=l!=’dataLayer’?’&l=’+l:”;j.async=true;j.src=
        ‘https://www.googletagmanager.com/gtm.js?id=’+i+dl;f.parentNode.insertBefore(j,f);
    })(window,document,’script’,’dataLayer’,’GTM-XXXXXX’);</script>
<!– End Google Tag Manager –>

to a site, an errors https://app.screencast.com/1a4KVAZE91bEwr in file https://cdn-cookieyes.com/client_data/0ad734097c855f7dbccd8d53/script.js
How to fix it ? it breaks the site
- This topic was modified 2 years, 5 months ago by rapaport.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support CookieYes Team
(@cookieyesteam)

2 years, 5 months ago

Hi @rapaport,

Greetings from CookieYes!

The screencast link you have shared here seems to be broken. Could you please share your site URL with our plugin active?

Thread Starter rapaport
(@rapaport)

2 years, 5 months ago

Hi
https://app.screencast.com/FAKKHixae2ksX
https://rapaport.com/

Plugin Support CookieYes Team
(@cookieyesteam)

2 years, 5 months ago

Hi @rapaport,

It seems like you have the Cookieyes CMP tag added in your Google tag manager which is causing this error. While using plugin, you should implement consent mode using Method 2 only.

Thread Starter rapaport
(@rapaport)

2 years, 5 months ago

Hi
If I don’t add code, the plugin script is on the page https://app.screencast.com/LWKLKNHrpuIGg
If I follow your recommendations, another script of yours appears and are two of them https://app.screencast.com/mUeoSRjzQ8SCh and causes the same error

I also copied the site and added my code here https://rapaportstage.wpenginepowered.com/ and everything is fine

Plugin Support CookieYes Team
(@cookieyesteam)

2 years, 5 months ago

Hi @rapaport,

As we have mentioned in the previous reply, you shouldn’t use CookieYes CMP template in GTM along with the plugin active on your site. This will result in multiple CookieYes scripts being injected in to your site.

Plugin Support CookieYes Team
(@cookieyesteam)

2 years, 5 months ago

Hi @rapaport,

This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 6 replies - 1 through 6 (of 6 total)

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