HELP! ~ Internal server error (500) and Go Daddy

  • glaucoblog

    (@glaucoblog)


    15 years, 7 months ago

    I have a blog hosted in GoDaddy (GD): viagemehistoria.com.

    Some weeks ago, I received a message from GD: they would move my account to another server. That’s OK.

    However, since then I have LOTS of INTERNAL SERVER ERRORS (500) when trying to access my blog, including my dashboard. Many people complains about this.

    I wrote to GD support many times. They do no admit the problem as something caused by their server. They insist in saying that it’s a PLUGIN problem. Maybe. But it’s TOO MUCH COINCIDENCE the problems start just when they move my account to another server within GD.

    I had an economy hosting plan, reason for I did not have access to an error log. I upgraded to a better account and then generated an error log. It is enormous, all lines the same problem, same cause. For practical reason, I reproduce here only one line as an example of all of them:

    ===========

    [Mon Sep 27 03:32:50 2010] [error] [client 207.46.194.140] Premature end of script headers: /var/[. . .]/html/index.php

    ============

    I submited the log to GD support. They still say it’s something related to plugins. That’s why I ask for your help here.

    I deactivated plugins. Did not work. So I re-activated them. But I remember that the problem started when THEY moved my account to ANOTHER SERVER.

    I’m desperate, loosing visitors all the time!!! I’m very upset!

    PLEASE any help here would be VERY appreciated! Any light to my darkness? 🙂

    Thank you very much.

Viewing 3 replies - 1 through 3 (of 3 total)
  • FishDogFish

    (@fishdogfish)

    15 years, 7 months ago

    Most likely you’ve got a syntax error in your index.php file.

    I would check the file for errors, incomplete code, or missing tags.

    Thread Starter glaucoblog

    (@glaucoblog)

    15 years, 7 months ago

    Thank you.

    But the problem also happens (and how it happens!) when I access my dashboard, not only the blog itself. Do you think (considering this) it is an index.php related problem?

    Best regards,

    Glauco

    webjunk

    (@webjunk)

    15 years, 7 months ago

    Usually 500 errors are related to file permissions CHeck them and also ownership. Very common when a host moves files for people they do it as root or another superuser account and then you do not have the permissions for User or Group. Of course if on Windows its another can of worms…
    Recheck the wp-config.php
    Export the database and check for improper mappings.

    ANd go through all of this even thugh they moved it for you:
    http://codex.wordpress.org/Moving_WordPress

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘HELP! ~ Internal server error (500) and Go Daddy’ is closed to new replies.