Required field not working
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Hi,
I have a Woocommerce-based webshop, edited with Elementor, where the checkout page sends the order without filling in and ticking the required fields.
How can I make it so that it can only send the order after the required fields have been filled in and ticked correctly?Thank You!
Viewing 6 replies - 1 through 6 (of 6 total)
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Hi there,
Thanks for reaching out!
If I understand correctly, customers are able to checkout without filling in the required fields, is this correct?
If so, this is unusual behavior, as, by default, the required fields need to have information added before checkout can be completed.
I’d like to take a closer look at your site’s current environment, please can you share a copy of your site’s System Status Report which you can find via WooCommerce → Status.
Select
Get system reportand thenDownload for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.Cheers!
Hi! Thank you very much for your help, I will send you the system report:
WordPress Environment WordPress address (URL): https://magyargeprongy.hu Site address (URL): https://magyargeprongy.hu WC Version: 8.2.1 REST API Version: ✔ 8.2.1 WC Blocks Version: ✔ 11.1.2 Action Scheduler Version: ✔ 3.6.3 Log Directory Writable: ✔ WP Version: 6.3.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: hu_HU External object cache: – Server Environment Server Info: Apache PHP Version: 8.2.11 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.81.0 OpenSSL/3.0.2 SUHOSIN Installed: – MySQL Version: 10.6.12-MariaDB-0ubuntu0.22.04.1 Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.2.1 WC Database Prefix: K7mJzi1T_ Teljes adatbázis mérete: 56.30MB Adatbázis adatok mérete: 49.54MB Adatbázis index mérete: 6.76MB K7mJzi1T_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB 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custom_css: 1 customize_changeset: 4 elementor_library: 15 mailpoet_page: 1 nav_menu_item: 35 page: 18 popup: 4 popup_theme: 8 post: 2 product: 31 revision: 932 shop_order: 50 wp_global_styles: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (22) Advanced Dynamic Pricing for WooCommerce (Pro): írta AlgolPlus – 4.4.2 Anti-Spam by CleanTalk: írta СleanTalk - Anti-Spam Protection – 6.20 Cookie Notice & Compliance for GDPR / CCPA: írta Hu-manity.co – 2.4.11.1 Elementor Pro: írta Elementor.com – 3.16.2 Elementor: írta Elementor.com – 3.16.6 Flexible Shipping: írta Octolize – 4.22.1 Google Listings and Ads: írta WooCommerce – 2.5.10 Hotjar: írta Hotjar – 1.0.15 Jetpack: írta Automattic – 12.7.1 Pinterest for WooCommerce: írta WooCommerce – 1.3.12 Popup Maker: írta Popup Maker – 1.18.2 HuCommerce | Magyar WooCommerce kiegészítések: írta HuCommerce.hu – 2023.1.0 TikTok: írta TikTok – 1.2.1 Unit Price for WooCommerce: írta Condless – 1.1.8 UpdraftPlus - Backup/Restore: írta UpdraftPlus.Com DavidAnderson – 1.23.10 VAT Validator: írta Flowart – 1.0 WooCommerce: írta Automattic – 8.2.1 ShopLentor – WooCommerce Builder for Elementor & Gutenberg: írta HasThemes – 2.7.1 Yoast SEO: írta Yoast csapata – 21.4 WP Mail SMTP: írta WP Mail SMTP – 3.9.0 WPForms Lite: írta WPForms – 1.8.4 WooCommerce SimplePay Payment Gateway: írta WPS.hu – 2.02.32 Inactive Plugins (4) Advanced Dynamic Pricing for WooCommerce: írta AlgolPlus – 4.5.2 Advanced Google reCAPTCHA: írta WebFactory Ltd – 1.0.15 Akismet Anti-spam: Spam Protection: írta Automattic - Anti-spam Team – 5.3 CheckoutWC Lite: írta CheckoutWC – 1.1.4 Dropin Plugins (1) maintenance.php: maintenance.php Must Use Plugins (1) Elementor Safe Mode: írta Elementor.com – 1.0.0 Settings API Enabled: – Force SSL: – Currency: HUF (Ft) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Webshop főoldal: #14 - /uzlet/ Kosár: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Pénztár: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. Fiókom: #17 - /fiokom/ Általános Szerződési Feltételek: #1365 - /aszf/ Theme Name: Hello Elementor Version: 2.8.1 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ❌ – Amennyiben a WooCommerce-t egy olyan szülősablonban módosítunk amelyet nem saját magunk készítettünk akkor javasoljuk a származtatott sablon használatát. Hogyan készítsünk származtatott sablonokat WooCommerce Support: ✔ Templates Overrides: – Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-10-25 08:02:43 +00:00 Options: ✔ Notes: 123 Onboarding: completed Action Scheduler Teljesítve: 890 Oldest: 2023-09-23 11:14:39 +0000 Newest: 2023-10-24 10:23:56 +0000 Sikertelen: 10 Oldest: 2023-05-15 08:05:31 +0000 Newest: 2023-07-12 18:38:28 +0000 Függőben: 10 Oldest: 2023-10-24 11:20:49 +0000 Newest: 2023-10-31 10:23:56 +0000 Status report information Generated at: 2023-10-24 10:32:08 +00:00 `Hey @flowra92 ,
Thanks for sharing the System Status Report!
I have gone to your site however I am unable to replicate the issue you are experiencing, as I cannot complete checkout without filling in the required fields:
Are you able to replicate the issue on your end? If so, can you please try clearing your browser cache, or using a private/incognito browser window and see if the issue persists?
If the issue is still present, can you please make a test purchase and share a clear screenshot of the empty required fields, as well as the successful order page after placing the order?
If you do not already have a screenshot tool installed, Snipboard.io can be used for easily sharing screenshots.
Also, please can you clarify the following:
- Does this happen when specific required fields are not filled in?
- Does this occur on various browsers?
- Does this happen with logged-in customers, guest checkout, or both?
Looking forward to your response!
Hi there,
We haven’t heard back from you in a while, I hope that you have managed to make some headway in getting this resolved!
I’m going to mark this as resolved, however, feel free to create a new topic if you need any further help.
Cheers!
Dear Roxy, Thank you for your help, this problem was solved. But i have another problem. There is a plugin on the website, which is supposed to make the VAT value zero after entering the tax number in the case of a company purchase. However, it happens sometimes that the VAT is left in, this is not related to whether the user is registered or not and I have not managed to reproduce the error yet, but unfortunately I have received orders… The coding of the extension is as follows:
jQuery(function($) { var vatValidated = true; // Default to true function setLoader(loading) { // ... (maradhat változatlan) } function validateVATNumber() { var vatNumber = $('#billing_tax_number').val(); var companyName = $('#billing_company').val(); // Get the company name // Check if the company name is empty if (companyName.trim() === '') { vatValidated = true; // No VAT validation required if the company name is empty $('button[name="woocommerce_checkout_place_order"]').prop('disabled', false); // Enable place order button return; } setLoader(true); // Show loading $.ajax({ url: ajax_object.ajax_url, method: 'POST', dataType: 'json', // Expect JSON response from the server data: { action: 'check_vat_number', billing_tax_number: vatNumber }, success: function(response) { if(response.success) { vatValidated = true; // VAT is valid } else { vatValidated = false; // VAT is invalid alert('Nem megfelelő adószám formátum!'); } }, error: function() { vatValidated = false; // In case of AJAX error, consider VAT as invalid }, complete: function() { setLoader(false); // Hide loading $('body').trigger('update_checkout'); // Re-check if the place order button should be enabled $('button[name="woocommerce_checkout_place_order"]').prop('disabled', !vatValidated); } }); } // Run VAT validation when the VAT number field is changed $('#billing_tax_number').on('change', function() { validateVATNumber(); }); // Check VAT validation status before placing the order $('form.checkout').on('checkout_place_order', function() { if (!vatValidated) { validateVATNumber(); // Re-validate VAT if not done return false; // Prevent the form from submitting } return true; // VAT is validated or not required, proceed with form submission }); // Initially disable the place order button until VAT is validated $('button[name="woocommerce_checkout_place_order"]').prop('disabled', true); // Clear the VAT number field on page load $('#billing_tax_number').val(''); });<?php /* Plugin Name: Zero ado Plugin URI: http://yourwebsite.com/ Description: Validates VAT numbers during checkout and applies a zero tax rate if the VAT number is valid. Version: 1.0 Author: Your Name Author URI: http://yourwebsite.com/ */ // Enqueueing the javascript file function zero_ado_scripts() { wp_enqueue_script('zero-ado-js', plugin_dir_url(__FILE__) . 'zero-ado.js', array('jquery'), '1.0', true); wp_localize_script('zero-ado-js', 'ajax_object', array('ajax_url' => admin_url('admin-ajax.php'))); } add_action('wp_enqueue_scripts', 'zero_ado_scripts'); // VAT number validation function function validate_vat_number($vat) { return preg_match('/^\d{8}-\d{1}-\d{2}$/', $vat); } // AJAX handler to validate VAT and apply zero rate function check_vat_number_ajax_handler() { if (validate_vat_number($_POST['billing_tax_number'])) { WC()->customer->set_is_vat_exempt(true); echo json_encode(['success' => true]); } else { WC()->customer->set_is_vat_exempt(false); echo json_encode(['success' => false, 'error' => 'Nem megfelelő adószám formátum!']); } WC()->cart->calculate_totals(); wp_die(); } add_action('wp_ajax_check_vat_number', 'check_vat_number_ajax_handler'); add_action('wp_ajax_nopriv_check_vat_number', 'check_vat_number_ajax_handler'); ?>Hey @flowra92,
It seems you need some help with your custom code which is not working as expected for tax exemptions for companies, correct?
Please note that custom development is outside our scope of support. It means that we only offer guidance for the default features and functionality of our products that do not require any custom code to function or integrate.
We have our developer resources portal that can help you get going, so I would recommend checking it further if you need more help with this:https://developer.woocommerce.com/
Another option is to check our customizations page to hire an expert who can create a custom solution for you:https://woocommerce.com/experts/
On the other hand, you can check out the following extensions which allow tax exemptions based on customers and/or user roles.
WooCommerce.com offers a 30-day refund policy which you can take advantage of, allowing you to test the extension, and make sure that it suits your needs.
Should you have any pre-sales-related questions, kindly contact us directly at WooCommerce.com → My Account → Support. You will need to create an account if you do not have one already.
Hope this helps point you in the right direction!
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