catalogue doesn’t populate the shop

Hi @andyjlund

Could you send us a screenshot of how it looks on your end? You may use https://snipboard.io when sharing screenshots.

On the other hand, Facebook is very strict with its rules regarding image sizes and recommends them as outlined in its documentation. Could you please check if this is the case?

Hi @andyjlund

Thanks for sharing additional information.

I’ve visited your Facebook page and accessed the shop tab. I can see that all the products are displaying perfectly.

However, if you’re still having trouble spotting the shop tab, Facebook’s caching system might be the culprit. Alternatively, you might need to switch to your profile from the page.

I hope this provides some clarity on the matter. If you have any other questions or need further assistance, please don’t hesitate to ask.

Hi @andyjlund

I am narrowing this down to the shop is there but not displayed to me or the accounts i log in as. This then only leaves me to think it is location based. I am guessing the help i have been given so far is based in the USA? I am UK and i understand there are differences with shops displaying in the USA and the rest of the world, namely the checkout process.

It does seem like a location-based issue might be at play. However, could you please test it using a different account? Or maybe without logging into your account to see whether it loads?

When you click on a product to get more information or to purchase, does it take to you our shop website or does it try to keep you on Facebook? this is something i spotted in one of the images in the previous message where the checkout method says “checkout with messages”, where i would expect it to say “checkout on website”. There doesn’t seem to be any way to change this.

I can’t find a checkout on the website button on the product details page. This might be because Meta has stopped supporting the “Checkout on another website” feature for US merchants. Now, they only allow this region’s “Checkout on Facebook & Instagram” feature.

If the image is not showing up, here is a direct link: https://gifyu.com/image/S4OEC

However, while you created your Meta Commerce Account, did you select Checkout with Facebook or Instagram or checkout on the website? Please note that Checkout with Facebook and/or Instagram isn’t supported yet. So, if you select Checkout with Facebook or Instagram option, then it could be an issue, as explained here: https://woocommerce.com/document/facebook-for-woocommerce/#facebook-checkout

I hope this provides some clarity on the matter. Please let us know how it goes or if you need further assistance.

Hi @andyjlund,

We investigated a similar issue and found that Facebook recently made changes that prevent the shop page from showing to users in certain countries. I recommend contacting Facebook support for further assistance. (For issues on Facebook’s end, it’s best to contact them).