blank plug-in page after update

  • Resolved woskar

    (@woskar)


    2 years, 8 months ago

    Hi,

    after upgrading Jetpack boost to the latest version 2.1.1, the plug-in stopped working. I turned it off and on, deleted it, deleted the directory and reinstalled it, cleaned the cache but nothing helped.
    It doesn’t display anything to me except the plugin headers in the Boots menu. My Jetpack menu is completely empty.

    What else can I do to get this plugin working?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    2 years, 8 months ago

    Hi @woskar

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    2 years, 8 months ago

    Hello @woskar

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter woskar

    (@woskar)

    2 years, 8 months ago

    Hello,

    sorry, but I overlooked the email.

    My site URL https://trasygorskie.pl/

    I installed the Jetpack plug-in and then Jetpack Boost. Boost menu appeared with options to choose from, but not everything works, for example, the top only displays Loading… and Refresh is inactive.

    Thanks!

    Mohamed Mehdi Benchalal

    (@muffinpeace)

    2 years, 8 months ago

    Hi @woskar

    I’ve noticed that you were running an unsupported version of WordPress, is there any specific reason with that?

    There has been many changes made from the version you are currently on, to the latest one, and to ensure that everything is compatible, it’s always best to keep WordPress Core along with your third-party plugins all up-to-date.

    Let us know if the behavior changes after updating everything (including Jetpack).

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    2 years, 7 months ago

    Hi there, @woskar,

    I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

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