Issue when trying to login using 2FA code

  • Resolved sushilsth

    (@sushilsth)


    2 years, 7 months ago

    Hi Support,

    I successfully activated, the 2FA on the website. But when trying to login, on the next step to enter 2FA code and submit, it redirects back to the login page again.

    I have set up the 2FA on other domains with no issues but have an issue with the 2FA step-up on the LIVE site. The only difference, in the domain is, , it has a SUCURI firewall installed on the server.

    Does the Wordfence plugin 2FA feature have a compatibility issue with the SUCURI firewall setup in the server?

    Any additional steps or feedback is appreciated.

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    2 years, 7 months ago

    Hi @sushilsth , thanks for reaching out.

    Sometimes other plugins can cause issues with the Wordfence 2FA functionality. If the Sucuri firewall is the only differentiating factor from the other sites, you can try disabling it temporarily to see whether that solves the issue.

    Please note that if you use a custom login page, it can also cause 2FA to not work right since our 2FA feature is only supported for the default WordPress login page and the custom login page for WooCommerce.

    If none of the above works for you, please send a diagnostic report to wftest @ wordfence.com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)

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