Video Autoplay

  • starpage5054

    (@starpage5054)


    2 years, 7 months ago

    We are currently having issue with our embedded mp4 video file. It wasn’t like this earlier this year when we embedded it but now, it’s been doing this odd thing about the video where it autoplays the audio even if you only load the page. On first load of the home page, you won’t hear anything. But when you go to any random page and go back to the home page, the audio of the video will just suddenly emerge. The video is just displaying the overlay until you click it. And that’s how it should work. https://www.screencast.com/t/ntKMBq5V But as you can see now, the audio just autoplays by itself.

    The video is also uploaded to the Artifacts page https://www.screencast.com/t/L9GW82NdS and as usual, the audio still autoplays even if you haven’t clicked the play button from the thumbnail yet.

    What could be the possible issue with this file or with the website. We have WP version 6.2.2 and Eltorus theme by Pixity.

    We really need your help with this as this has been going on for a couple of months now.

    Thank you so much in advance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Caio Ferreira

    (@caiohferreiradev)

    2 years, 7 months ago

    Hi starpage5054,

    Hope this message finds you well. Thanks for reaching out the support!

    I understand how frustrating it can be on your website! Let’s try to figure out the issue with some steps:

    1. Check the Embed Code: The issue could be with the video embed code itself. When embedding an MP4 file, ensure that the autoplay attribute is not present or set to false. Your code should look something like this:
    <video controls>
  <source src="video.mp4" type="video/mp4">
</video>

    Make sure that there’s no autoplay attribute inside the <video> tag.

    2. Theme Conflict: The issue might be related to the specific theme you’re using, Eltorus by Pixity. Check if there’s an update available for the theme, as updates might contain bug fixes.

    3. Alternative Hosting: As an alternative, you might consider hosting the video on a platform like YouTube or Vimeo and then embedding it on your site. These platforms offer more control over video playback behavior, and they may eliminate the autoplay issue.

    Could you try these options and let us know if any has worked for you? Don’t hesitate to reach out if you need any assistance!

    Regards,

    Caio Ferreira

    • This reply was modified 2 years, 7 months ago by Caio Ferreira.
    Thread Starter starpage5054

    (@starpage5054)

    2 years, 7 months ago

    Thank you so much, Caio for this help. We did try updating all the plugins, themes, and the WP core but nothing happened. It’s still doing the same issue as before.

    We are currently using this plugin on the home page. And these are their settings https://www.screencast.com/t/iNT81fbf9 and https://www.screencast.com/t/rQ2csxsHV.

    We are also using another plugin on the Artifacts page but we were able to do a workaround there.

    So, this video isn’t’ actually using an embed code. If one and two from your suggestions will be ruled out, does this mean we have to do the third suggestion then?

    Thank you very much for your reply in advance.

Viewing 2 replies - 1 through 2 (of 2 total)

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