Why does the customer need to input delivery address “twice” ?!

  • Resolved Tom W

    (@preptotheworld)


    2 years, 7 months ago

    Hi,

    I recently found a bit curious point about this plug-in. When the customer wants to pay with his credit card, needless to say he needs to input the delivery address in checkout page on WooCommerce.

    But, he needs to input the delivery address again after clicking on “proceed to paypal” and “pay with a card”. Why does the customer need to input delivery address “twice” ?!

    How can I delete the space to cut the delivery address in “Pay With Debit or Credit Card” page ?

    thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 years, 7 months ago

    Hi @preptotheworld,

    Greetings from WebToffee support.

    The shipping address details provided on the checkout page will be copied to the PayPal site unless the buyer has a pre-saved delivery address in their account. So they shouldn’t be required to enter the address twice.

    If you want to skip entering the information of the checkout field, you can use the Express or Smart payment buttons instead of the normal PayPal payment method. The buttons doesn’t require the data on the checkout to proceed to the PayPal page.

    We hope it is clear. Let us know if anything.

    Thread Starter Tom W

    (@preptotheworld)

    2 years, 7 months ago

    I see. Noted with thanks !!

Viewing 2 replies - 1 through 2 (of 2 total)

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