Not working

Resolved generous.ranger
(@generousranger)

2 years, 9 months ago

Please help it’s not working. I’m using free version.

I put my correct password, but the content does not show. It still asks me to put in the correct password.

I excluded cookies from documentation.

My cache plugin is WP Rocket.

The password is 123123 for you to test.

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author WP Folio Team
(@buildwps)

2 years, 9 months ago

Hello @generousranger,

Thank you for reaching our support!

With the Lite(Free) version, Master Password can be used for the Post only. To use Master Password on Pages and Custom Post Types, you will need the PPWP Pro version.

You may refer to this article for more information: https://passwordprotectwp.com/docs/master-passwords-unlock-all-protected-content/

You can also try Basic Troubleshooting guide.

Please let us know if you need further assistance or if we have misunderstood your query. You can reach us at support(at)wpfolio.com for faster support.

Thread Starter generous.ranger
(@generousranger)

2 years, 9 months ago

I don’t use Master Password. I use Elementor PPWP widget and put the password on the first box like in the tutorial.

Plugin Author WP Folio Team
(@buildwps)

2 years, 9 months ago

Hello @generousranger,

Thank you for your response. To assist you better, could you please share some screenshots or screencasts showing how you password protect your content in the backend?

Please reach out to us at support(at)wpfolio.com so we can assist you in a better way.

Thread Starter generous.ranger
(@generousranger)

2 years, 9 months ago

Here is the screenshot of PPWP Elementor widget setting.

The content is default of the plugin “This is your protected content.”

What I have done is to exclude cookies in WP Rocket setting and add the line to functions.php from Basic Trobleshooting you sent above.

Nothing worked.

Plugin Author WP Folio Team
(@buildwps)

2 years, 9 months ago

Hello @generousranger,

Thank you for getting back to us. Could you please reach out to us by email at support(at)wpfolio.com as we’re unable to see your screenshot.

It will be more convenient via email. We’re waiting to hear from you.

Thread Starter generous.ranger
(@generousranger)

2 years, 9 months ago

I sent email please check.

Plugin Author WP Folio Team
(@buildwps)

2 years, 9 months ago

Hi @generousranger ,

We have sent the reply to your mail.

Awaiting your reply.

Thread Starter generous.ranger
(@generousranger)

2 years, 9 months ago

support on your email is much slower than here.

I deactivated WP Rocket, it’s still not working.

Please help.

Plugin Author WP Folio Team
(@buildwps)

2 years, 9 months ago

Hi @generousranger ,

We have sent another reply to your email. Could you help to check please?

Awaiting your reply.

Viewing 9 replies - 1 through 9 (of 9 total)

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