SMTP Error: Could not authenticate.

  • Resolved safnasash

    (@safnasash)


    2 years, 7 months ago

    Hello,

    I have setup the other smtp mailer settings, i triple checked the credentials that I have entered by signing into smtp.office365.com(this is SMTP host i am using ) with the same credentials and sent an email from there, which works fine. so i couldn’t identify the configuration issue.

    the Error log is :

    Versions:
    WordPress: 6.3
    WordPress MS: No
    PHP: 7.4.32
    WP Mail SMTP: 3.8.2

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: smtp.office365.com
    Port: 587
    SMTPSecure:tls
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.2k 26 Jan 2017

    Debug:
    Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not authenticate.

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    2 years, 7 months ago

    Hi @safnasash,

    Thanks for reaching out to us and we’re sorry to hear that you are experiencing issues with the Other SMTP mailer.

    According to the error message, I suspect that you might not have generated an APP Password as mentioned in our documentation regarding setting up the Other SMTP mailer.

    Please ensure that you are using a generated APP Password in the SMTP Password field.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)

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