Analytics Overview missing data after website migration

  • Resolved johnback9

    (@johnback9)


    2 years, 7 months ago

    Hi team

    We’ve recently migrated a website with a little bit over 13k orders to a new server.

    It all went well and looking good apart from the Analytics tab, in particular the overview tab. I can see the correct data in WooCommerce -> Reports but not all showing in Analytics -> Overview.

    I’ve done some research and everything points to the Import historical data under Analytics -> Settings.

    We ran the import but nothing has changed. Also, it looks that it may stop at 11k out of 13k orders, then when trying to resume the import it simply doesn’t progress. Could it be a server-side issue? I can’t see anything in the logs.

    Is there any other approach to this?

    • This topic was modified 2 years, 7 months ago by johnback9.
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  • anastas10s

    (@anastas10s)

    2 years, 7 months ago

    Hi there @johnback9 👋

    Thank you for contacting Woo support, and for your patience! We are experiencing an unusually high volume of support requests at the moment, and that has affected our response times.

    Analytics Overview missing data after website migration

    I understand that, after migrating your store to a new server, you are noticing that some data are missing in the Analytics screen.

    We ran the import but nothing has changed. Also, it looks that it may stop at 11k out of 13k orders, then when trying to resume the import it simply doesn’t progress. Could it be a server-side issue? I can’t see anything in the logs.

    Is there any other approach to this?

    Did you already try with importing data in smaller increments – perhaps each year or quarter separately? The “skip previously imported customers and orders” control allows for overlapping date ranges to be imported without unnecessary data processing.

    The related documentation can be found linked here.

    I hope this is helpful! Please let us know if you have any further questions or concerns.

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