Account Details Restricted Soon

  • Resolved radicalwebs

    (@radicalwebs)


    2 years, 10 months ago

    I have just made a WooCommerce store live which utilizes WooPayments. I thought we were all set, but now I see a Restricted Soon notices next to the Account Details title on the Payments > Overview page.

    I logged in with the client to their stripe account but found no details or notices that details why the account may be “Restricted Soon”.

    Any ideas of where we can start resolving this?

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  • Plugin Support mouli a11n

    (@mouli)

    2 years, 10 months ago

    @radicalwebs

    Accounts are sometimes restricted after being initially set up due to missing information and documentation.

    You can check the information associated with your acccount by going to Payments ➔ Settings ➔ Deposits ➔ Manage in Stripe.

    If that doesn’t clarify the issue I suggest that you open a support ticket with WooCommerce.com support and include your System Status Report which will give us enough information to access your account and identify the exact reason it is flagged for restriction soon.

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