Hi @vouzalli
The error message you’re seeing usually occurs when the Google Account that was used to set up the Google Listings & Ads plugin does not have the necessary permissions to manage the Google Ads account. This can happen if the Google Ads account was set up by another Google Account, or if the permissions for the Google Account were changed after the plugin was set up.
Here’s what you can do to fix this issue:
- Check the Google Account that was used to set up the Google Listings & Ads plugin. Make sure that this account has the necessary permissions to manage the Google Ads account. You can check this by logging into the Google Ads account and going to the “Account access” section.
- If the Google Account does not have the necessary permissions, you will need to grant these permissions. You can do this in the “Account access” section of the Google Ads account. If you’re not the owner of the Google Ads account, you will need to ask the owner to grant these permissions.
- After the permissions have been granted, you should be able to access the plugin’s home page without any issues. If you’re still seeing the error message, you may need to disconnect and reconnect the Google Account in the Google Listings & Ads plugin settings.
If the issue persists, please provide us with the following:
- System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.
I hope this helps in resolving your issue. Please let us know if you have any other questions or need further assistance.
Thanks!
