Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    HI, @johnsmith98.

    Glad you reached out.

    To help you here, we need more information from you. What is the error you are facing when using/connecting Stripe?

    ​Also, please send along your System Info.

    Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    That will give me some more context to be able to help.

    Thread Starter johnsmith98

    (@johnsmith98)

    Thank you very much for your reply. I am getting this error when connecting Stripe “Stripe Error: We are unable to connect your Stripe account. Please contact the support team for assistance.”

    System report:

    WordPress Environment
    
    Home URL: http://<sub>.<domain>.com
    Site URL: http://<sub>.<domain>.com
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Show on Front: page
    Page on Front: Home (#8)
    Page for Posts: Unset
    Table Prefix Length: wp_
    Table Prefix Length: 3
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval Server Environment
    
    Hosting Provider: DBH: fdb1030.runhosting.com, SRV: <sub>.<domain>.com
    TLS Connection:
    TLS Connection:
    Server Info: Apache
    PHP Version: 8.1.21
    PHP Post Max Size: 20 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    PHP Max Upload Size: 15 MB
    cURL Version: 7.74.0, OpenSSL/1.1.1n
    SUHOSIN Installed: –
    MySQL Version: 8.0.32
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ❌wp_remote_post() failed. PayPal IPN won't work with your server. Contact your hosting provider. Error: cURL error 7: Failed to connect to www.paypal.com port 443: Connection refused
    Remote Get: ❌wp_remote_get() failed. The GiveWP plugin updater won't work with your server. Contact your hosting provider. Error: cURL error 7: Failed to connect to woocommerce.com port 443: Connection refused GiveWP Configuration
    
    GiveWP Version: 2.31.0
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Updates: All Database Migrations Completed.
    Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta✔ wp_give_revenue✔ wp_give_migrations✔ wp_give_log
    GiveWP Cache: Enabled
    GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt✔New Offline Donation✔Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
    Upgraded From: 2.30.0
    Test Mode: Enabled
    Currency Code: USD
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: http://<sub>.<domain>.com/donation-confirmation/
    Failure Page: http://<sub>.<domain>.com/donation-failed/
    Donation History Page: http://<sub>.<domain>.com/donor-dashboard/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: Test Donation *(v2), Offline Donation *(v2)
    Default Payment Gateway: Test Donation *(v2)
    PayPal IPN Notifications: N/A
    Donor Email Access: Enabled
    Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins
    
    10Web Social Feed: by 10Web – 1.2.9
    All-in-One WP Migration: by ServMask – 7.76
    Classic Editor: by WordPress Contributors – 1.6.3
    Cryout Serious Slider: by Cryout Creations – 1.2.4
    Donation Platform for WooCommerce: Fundraising & Donation Management: by Jonas Höbenreich – 1.2.10
    Donorbox Donation Form: by rebelidealist – 7.1.8
    WP Super Cache: by Automattic – 1.9.4 Inactive Plugins
    
    Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.1
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Theme
    
    Name: Bravada
    Version: 1.1.0
    Author URL: http://www.cryoutcreations.eu
    Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme
    • This reply was modified 2 years, 9 months ago by johnsmith98.
    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @johnsmith98.

    This message would show up when your Stripe account is not 100% validated. Are you able to cross-check with Stripe if you account is ready to accept payments?

    Looking forward to helping you get to the bottom of this!

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @johnsmith98.

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

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