Critical error after installing theme

  • bernedene

    (@bernedene)


    2 years, 10 months ago

    So I am currently building this site for a client, but they purchased a theme which crashed the site after i started activating the plugins it required.

    the problem is they do not want to give me the hosting provider’s login details so i am stuck with only the wordpress login details.

    how do i access the recovery wordpress link if they also have not looked to see if they recieved the recovery mail?

    They are also set on just using this theme that they purchased so how to I make sure i can reload the folder (including demo content) without getting the critical error again? since when you do an automatic upload it activates all the plugins and might break the site again.

    Theme purchased :”RibTun – WordPress Blog Theme For Writers”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • paskalr1

    (@paskalr1)

    2 years, 10 months ago

    change the debug line from false to true in your wp-config.php file so you will see the error

    define(‘WP_DEBUG’, false );

    change to define(‘WP_DEBUG’, true );

    Thread Starter bernedene

    (@bernedene)

    2 years, 10 months ago

    I do not have access to their FTP files

    Thread Starter bernedene

    (@bernedene)

    2 years, 10 months ago

    example.com/wp-login.php?action=entered_recovery_mode

    i have also tried using this method but when i enter the url it still pops up a critical error screen instead of the WP safe mode login

Viewing 3 replies - 1 through 3 (of 3 total)

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