Processing Error

  • grupel87

    (@grupel87)


    2 years, 8 months ago

    Hello,

    I need help deciphering the error log from the plugin. One of our customers received an error code when checking out “Error processing checkout. Please try again” Even though the charge was successful and the order went to “In Process”.

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Clayton R

    (@mrclayton)

    2 years, 8 months ago

    Hi @grupel87

    One of our customers received an error code when checking out “Error processing checkout. Please try again” Even though the charge was successful and the order went to “In Process”.

    A generic error like that indicates a 3rd party plugin triggered a PHP exception during the WC_Order::payment_complete method call. That’s the method where the order’s status is updated after payment and many 3rd party plugins add their custom code via hooks triggered in that method.

    Go to your WooCommerce > Status > Logs page and there should be a fatal-error log file with a recent timestamp. That will have the location of the plugin that triggered the error during the checkout process.

    Kind Regards

Viewing 1 replies (of 1 total)

The topic ‘Processing Error’ is closed to new replies.