• Resolved chcw

    (@chcw)


    Hi,

    I see the following error in the PHP error log:

    [14-Jul-2023 03:00:04 UTC] Cron reschedule event error for hook: job_manager_usage_tracking_send_usage_data, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {"schedule":"job_manager_usage_tracking_two_weeks","args":[],"interval":1296000}

    Please tell me how to fix this. Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @chcw,

    There are a few steps you can take to troubleshoot the issue:

    1. Check for any general error messages related to the Cron system. You can do this by installing the WP Crontrol plugin and going to Settings > Cron Schedules. If you see any error messages indicating that Cron is not working properly, you’ll need to contact your hosting provider for assistance in resolving the Cron issue.
    2. If there are no general error messages, you can check for any ‘stuck’ Cron events. These are events where the ‘Next Run’ interval is greater than the ‘Recurrence’ value. Use the WP Crontrol plugin to locate and delete any stuck events related to job_manager_usage_tracking_send_usage_data.
    3. Once you’ve deleted any stuck events, try clicking the ‘Run Now’ button on the job_manager_usage_tracking_send_usage_data event to see if that resolves the cron error.

    If these steps don’t resolve the issue, or if you need further assistance, I’d recommend contacting your hosting provider or letting us know about that to see if we can dig further.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @chcw

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

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