Styles are not working in Reports

  • Resolved Janine

    (@blapps)


    2 years, 10 months ago

    I can not see reports anymore. Styles are not shown (like css would not exist). I would like to attach a screenshot, but it seems not to be possible.

    As a result, I can not use the reports.

    I run the current plugin version and PHP 8.1.16 (Unterstützt 64bit-Werte)

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support emermatomo

    (@emermatomo)

    2 years, 10 months ago

    Hello @blapps For us to investigate further, can you please provide a copy of your system check report.

    Thread Starter Janine

    (@blapps)

    2 years, 10 months ago

    Thanks for reaching me out. Unfortunately, I cannot access the Matomo section in the admin anymore. It displays the critical error:

    “Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen.Erfahre mehr über die Problembehandlung in WordPress.“

    Thread Starter Janine

    (@blapps)

    2 years, 10 months ago

    When I activate the debug mode, I see:

    “Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /www/htdocs/w019795d/xxx/wp-content/plugins/matomo/app/vendor/wikimedia/less.php/lib/Less/Tree/Selector.php on line 105“

    But I dont know what to do now.

    Plugin Support emermatomo

    (@emermatomo)

    2 years, 9 months ago

    Hello @blapps To fix this, please  increase the memory allocated to PHP. To give Matomo enough memory to process your web analytics reports, increase the memory limit to 512M
    memory_limit = 512M

    You can also reach out to your hosting service provider as they can help you out with this request.

    Thread Starter Janine

    (@blapps)

    2 years, 9 months ago

    Thanks, now it works.

    Plugin Support emermatomo

    (@emermatomo)

    2 years, 9 months ago

    Hi @blapps glad to here it’s working now. We’ll go ahead and tag this topic as resolved. If you need our help again, please don’t hesitate to reach back.

    Also, if you have time, we’d appreciate if you can rate our plugin. Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)

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