RE Blocks are not loading

  • Resolved Lola_The_Kook

    (@lola_the_kook)


    2 years, 11 months ago

    Hi !
    I’m having an issue with RE blocks for a few days now. When using elementor I’m used to click on the RE logo, then browse differents RE blocks (in the library) and insert the choosen block on my page. But since a few days it doesn’t work anymore, I can only load blocks that are available on the left sidebar. I tried on two different websites (with differents extensions and theme) : same result.

    I’m really ennoyed, cause the blocks on the browse pop-up are pre-configured as I need them to be. I was considering buying the pro version but now … I’m reconsidering since i’m not sure it will work.

    Can you help me ?

    WordPress v. 6.2.2
    Elementor v.  3.14.1
    Royal Elementor Addons v. 1.3.70
    Theme Bard Pro (Royal Flush) 2.7.9



Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    2 years, 11 months ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org

    Kind regards,
    Givi

    Thread Starter Lola_The_Kook

    (@lola_the_kook)

    2 years, 11 months ago

    I’d like to send you the mail but my “Export All” file is about 120 Mo. Do you accept WeTransfer links ? Or do you prefer an other platform to send you the file ?

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    2 years, 11 months ago

    Hi again,

    Yes, If possible, kindly send the WeTransfer download link to our email address: royalelementoraddons@gmail.com

    Kind Regards,
    Givi

    Thread Starter Lola_The_Kook

    (@lola_the_kook)

    2 years, 11 months ago

    Thanks a lot !
    The email and download link have just been sent 🙂

    • This reply was modified 2 years, 11 months ago by Lola_The_Kook.
Viewing 4 replies - 1 through 4 (of 4 total)

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